Where we deliver
The Completedworks online store delivers to all destinations worldwide, primarily using DHL's Express courier services. We offer free worldwide delivery for orders over £100, and all orders are fully insured in transit. Please note that while we strive to use DHL whenever possible, there may be instances where an alternate courier is required.
As a signature is required upon delivery, we recommend using your primary home address as your shipping address unless the item is a gift or you prefer delivery to your place of work.
DHL is committed to sustainability, and we offset the carbon emissions of our shipping through DHL GoGreen Logistics. Learn more about our sustainable practices on our Sustainability page.
Despatch times
For in stock items, we dispatch all orders the same day (Monday to Friday) if received before 2pm GMT. For orders received after 2pm, we will dispatch the next working day. Orders received over the weekend will be dispatched the following Monday.
As part of Completedworks sustainability practices if orders contain multiple items we will wait to despatch everything in a single shipment. However, we can arrange a split shipment for the items which are ready for despatch on request.
If you need any orders urgently please get in touch and we will do our best to accommodate wherever we can.
Archive sale despatch times
Due to a high volume of orders, please note that dispatch times during archive sale periods may take slightly longer than usual. Please contact us if you need items purchased during this period urgently and we will do our best to accommodate.
Shipping within UK and EU*
Delivery is complimentary on all orders over £100. All orders delivered within the UK (Great Britain and Northern Ireland) include VAT. We also cover all taxes and import duties for orders to the EU.
Shipping is primarily handled by DHL. If no one is available to accept the parcel on the delivery date, DHL will leave a calling card with instructions on how to arrange a new delivery time or select a different delivery address. In some cases, another courier may be used.
We do charge shipping for orders under £100. See below shipping charges:
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United Kingdom – £10
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Europe - £15
Same day delivery service for some areas in London
We offer same day delivery to some areas of London. If your address is covered by this service the same day delivery option will automatically become available when you checkout.
To book your delivery, use the link to your confirmation email to select your desired date and 30 minute delivery window.
International shipping outside UK and EU*
For customers outside the UK and EU, delivery is complimentary on all orders over £100.
Please note that your package may be assessed for import or customs fees on entry into the destination country. These duties and taxes are the responsibility of the receiver and we are unable to declare a different value to the sale price when shipping your order.
We do charge shipping for International orders under £100. See below shipping charges:
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USA – £10
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Rest of world - £20
Shipping charges for orders under £100 are £10 for the US, and £20 for the rest of the world.
For international DHL deliveries, if you provide a valid mobile number your order will be automatically upgraded to DHL On Demand Service (subject to destination). This will allow you to specify a safe location where the parcel can be left without a signature, reschedule your delivery or choose to collect your package from a DHL Service Point.
If there is no one available to accept the parcel on the delivery date, DHL will leave a calling card informing the receiver of the delivery attempt. The calling card will have instructions on how to arrange a new delivery time or choose a different address for your order to be delivered.
If you have any questions about international shipments please don't hesitate to contact us.
* All deadlines are based on partner courier recommended dates but not are guaranteed, as some more remote locations may need more time. To confirm the delivery deadline for your particular address or if you have any concerns please contact us.
Engravables
An engravable piece is a special-ordered piece with personalisation and takes between 6-8 weeks to produce. You can check the individual product page for a more specific production time.
As part of Completedworks sustainability practices we usually wait to despatch custom-made and in stock items together. If you'd like us to despatch your in stock and custom-made items separately please contact info@completedworks.com to arrange delivery.
Please note that engravable items are personalised and are not eligible for return.
Throughout December, we're offering complimentary engraving for all orders until 17th December.